SHIPPING POLICY
Cutoff Time: 22:00 (EST)
Order Processing Time: 1–2 business days (Mon–Fri)
Delivery Time: 5–10 business days (Mon–Fri)
Total Time From Order to Delivery: 6–12 business days
Below you will find an overview of our shipping process, estimated delivery times, couriers used, and how to track your order.
Processing Time
Orders placed before 22:00 (EST) are processed and prepared for shipment within 1–2 business days (Monday–Friday).
Delivery Time
Our estimated delivery window is 5–10 business days.
This is an estimate and may vary due to destination, courier delays, or peak seasons.
Including processing time, the total time from order to delivery is 6–12 business days.
We offer complimentary free tracked shipping on all orders.
Tracking
All orders are fully tracked from dispatch to delivery.
Customers can track their parcel in two ways:
- Tracking link via email – sent automatically once your order has shipped
- Tracking page on our website, click here
This ensures full visibility and peace of mind throughout your delivery journey.
Our Love it Or It's FREE Guarantee
If you are not satisfied with your order, please contact us within 30 days of receiving your items at: team@thedeepsoak.com
We'll refund every dollar - and you keep it free. No shipping it back. No forms. No questions asked.
Additional Information
We are not responsible for courier delays or damage that may occur during transport.
We recommend checking your order within 24 hours of receipt and contacting us immediately if any issues arise.
Contact
If you have any questions regarding our shipping or return policy, please contact us at:
Email: team@thedeepsoak.com
Brand Name: TheDeepSoak
Address: 85 Great Portland Street, London, UK, W1W 7LT
Customer Service Opening Hours
Monday to Friday: 09:00–17:00 (EST)
We aim to respond within 1 business day.
