Privacy Policy

The DeepSoak (TheDeepSoak LLC, a Wyoming limited liability company) operates thedeepsoak.com. This policy explains what information we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to this policy.

Last updated: July 31, 2026

1. Information We Collect

Information you provide. When you place an order, create an account, join our email list, or contact support, we collect your name, email address, shipping and billing address, phone number, and order details. Payment card details are processed by our payment providers and are never stored on our servers.

Information collected automatically. When you visit our site we collect device and usage data such as IP address, browser type, pages viewed, and referring links, using cookies and similar technologies. This includes analytics and advertising pixels such as the Meta Pixel, which help us measure our marketing and show relevant ads.

2. How We Use Your Information

We use your information to process and deliver orders, provide customer support, send order updates, improve our website and products, prevent fraud, comply with legal obligations, and, where permitted, send marketing emails and show you relevant advertising. You can unsubscribe from marketing emails at any time using the link in any email.

3. How We Share Information

We do not sell your personal information. We share it only with service providers who help us run the business: payment processors (such as Shopify Payments), our e-commerce platform (Shopify), email marketing (Klaviyo), shipping and fulfillment partners who need your address to deliver your order, analytics and advertising partners (such as Meta and Google), and professional advisers where required. Each provider may only use your information to perform services for us. We may also disclose information where required by law or to protect our legal rights.

4. Cookies and Advertising

We use cookies for site functionality, analytics, and advertising. You can control cookies through your browser settings. To learn about or opt out of interest-based advertising from Meta, visit your Facebook ad preferences. Note that blocking some cookies may affect site functionality such as your shopping cart.

5. Data Retention

We keep order and account information for as long as needed to provide our services, meet tax and legal requirements, resolve disputes, and enforce agreements. Marketing data is kept until you unsubscribe or ask us to delete it.

6. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. California residents have rights under the CCPA, and EU and UK residents have rights under the GDPR, including the right to lodge a complaint with a supervisory authority. To exercise any right, email us at team@thedeepsoak.com. We will respond within the time required by law and will never discriminate against you for exercising your rights.

7. Security

We use industry standard safeguards, including encryption in transit, access controls, and reputable processors, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children

Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

9. International Transfers

We are based in the United States. If you access our site from outside the US, your information will be transferred to and processed in the US and other countries where our providers operate, under appropriate safeguards.

10. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new date. Material changes will be highlighted on our website or by email where appropriate.

11. Contact Us

TheDeepSoak LLC
Email: team@thedeepsoak.com
Website: thedeepsoak.com